SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Dance (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopdance.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality! Fast sheeping!
Колготки этой фирмы беру не в первый раз. Хорошо тянутся, одношовные. Продавец намеревается выходит сразу. Рекомендую!!!
Отличный продавец. Более быстрой доставки я еще не встречал. После заказа через 4 дня товар был уже на моей почте в Московской области. Это круто =) Заказывали колготки и бальное платье. Все пришло целое в одной упаковке. Швы качественные. Дочке 2.9 все подошло. Брали самый маленький размер из линейки товара.
Very fast delivery and gooooood quality~
perfect
Соответствует описанию и фото (куплен белый цвет). Доставка до Москвы около 1,5 недель.
Buena calidad
My second order of this item from the store. Arrived within 2 weeks to Israel. Size L fits a 10 years-old. about 132 cm.
Son fuertes. Contenta con la compra.
produto excelente
Great
досиавка за 12 дней в болгарию. качество отличное. с размером промахнулась немного(сама виновата).
Качество очень хорошее. XL купила на 164 размер 44, отлично подошло
Заказываем уже 2 раз. Товаром очень довольны. Заказ пришёл за 10 дней
Adorei, perfeita.... a entrega foi muito rápido em menos de 15 dias já recebi o produto. Obrigada
perfect deal,thx
Норм!
Excelente despacho y calidad
Perfect. More stretch than name brands. Will definitely order more
Колготки просто супер,с одной полоской на попе,для танцев очень хорошо,спасибо продавцу за качество товара ,буду заказывать ещё))))
Live them this is my second time ordering
Every think ok
Estou impressionada com a qualidade do produto. Comprarei mais. vale a pena, a qualidade é nota mil. Pode comprar.
Great quality! Thank you!
justo lo que se pidió. gracias
Заказ пришел очень быстро! качество продукции превосходное! всё соответствует описанию! спасибо большое продавцу. буду заказывать еще!
Maravilhoso. Ótimo tecido. Recomendo 100%
よい!
Producto igual que en la descripsion y de muy buena calidad. Exelente calidad/precio. Producto y vendedor 100% recimendados.
*****
спасибо
excellent as always .. I recommend
Great Thankyou
hermosas y de muy buena calidad
Доставка 3 недели до Волгограда, отслеживались. Заказываю второй раз, довольны. Достаточно плотные.
Great Quality and fast delivery! Thank you :)
great and fast shipping
excelent product. recomended store
Качественные колготки. Доставлены очень быстро и без проблем. Мы довольны. Спасибо.
Second order. Very good store, very good quality
колготки отличные доставка быстрая,рекомендую продавца
Идеальные! Очень понравились по качеству и цвету
доставка быстрая, качество вообще супер!
Колготки хорошие, соответствуют описанию, в Хабаровский край пришли за 3 недели.
best seler very fast shipping very nice item
Колготки мягкие и плотные. На рост 106 и 16кг размер S с запасом
Very fast shipping, less then 2 weeks to Germany. Good quality! Thank you!
Good quality.
Tights are very soft and excellent quality. Will be ordering more.
заказала самые большие, согласно отзывам, прислали рост 146...