We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
на русский 38,5 заказывала 9 размер (24,5 см по стопе) подошло хорошо. Заказывала не золотые, а серебряные. В целом очень довольна. Продавец отправил в последний день, но сам заказ буквально долетел дней за 10.
Very pretty shoes, the footbed is rather dark compared to the rest of the shoes... and they re reallyyy small. Other than that I am satisfied
Размер 9.5 подошли на российский 40. Блестки не осыпаются. Не плохое качество.
נעליים מהממות, מתאימות בדיוק במידה
Muy cómodos, bellos!! Feliz con la compra.. Llego rápido y son de tacón muy alto tal cual queria!!
item received but not well packed... fortunately shoes are not damaged.
Everything is fine. responsible store. ordering not the first time.
Buty w 100% zgodne z opisem! Pasują idealnie. Są solidnie wykonane. Rozmiar również dopasowany idealnie - zgodnie z tabelką. Shoes 100% compatible with the description! They fit perfectly. They are solidly made. The size is also perfectly matched - according to the table.
Very good quality. The most comfortable shoes ever. The parcel come to me in 40 days from buy. This shoes will be my favorite now.
Цвет отличается от заявленного, на фото он бледнее, а мои прямо золотые-золотые! Но все равно очень красивые и нежные! Мне безумно нравится! Блёстки немного сыпятся, и с размеров я самую малость ошиблась, но носить можно, посмотрим, как в танце поведут себя! Спасибо!)
Everything is fine, fully consistent with the description, thank you store.