SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Dance (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopdance.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect ballet dance skirt, in real as on picture. I recommend to buy from this store. Thank you.
Спасибо продовцу ... товар классный соответствует описанию. Я довольна, доставили очень быстро примерно 3 недели
excelente producto y muy rapido
US Customers order a size up! The skirt itself is VERY nice and the shipping is quite fast!
очень хорошо
юбка хорошая, но для взрослого очень короткая
Очень быстро неделя примерно все нормально
ótimo produto! chegou em menos de um mês
a kittle spot looks good size beside that.
Shorter on one side. Not sure if that's how it should be.
Excelente calidad. Miy rapido envio. Recomiendo este vendedor
Muito bom
Cute ballet skirt. Fast shipping!
Perfecto y muy rápido
Very fast delivery. Product as described.
Perfecta! Tal como se ve en la foto. La talla L está bien para una adulta delgada, yo mido 1, 65 m. y peso 56 kg. Las otras tallas creo que son para niñas.
good
Lindo
me gustó el producto, me quedó bien, llegó dentro del tiempo estimado
Good product, well made, color and shape as in picture.
Its a fine skirt. But for me is too short and don’t wrap all around my waist. The delivery was very very fast. Thanks!!
Юбочка прекрасна, придраться не к чему! Спасибо продавцу!
La entrega super rapida. Buena calidad. Todo bien. Tambien regalaron una goma para el pelo
good quality, quick delivery
Ik kreeg per ongeluk de verkeerde maat binnen. Gelukkig verzond de verkoper de goede maat heel snel. Prachtig rokje, ik ben zeer tevreden!
it's small around the waist for L size but looks very good
Really cute! Arrived fast, perfect for ballet
Muy linda, mi hija feliz
great
everyrthing ok and fast
Юбка размера L девочке роста 150 только-только как раз:) Пошито норм, нитки не торчат, запаха никакого нет.
Идеально!хорошее качество,по размеру и еще продавец положил феничку) 5/5 спасибо!
Very nice product, skirt as displayed. Very pretty. Would purchase again. Look at larger sizes for adults taking ballet fitness classes too.
Smaller than I supposed
Product as described. Great quality and fast shipping.
wonderfullll!!!
Very nice item!
Юбки супер! L подходит на 44-46 размер. Доставка быстрая, качество хорошее, продавец - молодец, обязательно закажу еще.
Хорошая, но ожидала что будет длиннее
Отличный хитон. Правда не шифон, но ткань приятная. Доставка 2 недели до Владимирской области. Трек отслеживается. Продавец положил в пакетик резинку для волос и благодарственное письмо, что приобрели товар именно у него. Очень приятно. На 9 лет взяла S. Подошел отлично! Товар и продавца рекомендую.
muy buena calidad, sin hilachas, no se arruga, sólo talla s un poco grande para niña de 6 años. 15 días para llegar, muy rápido el envío.
спасибо за красоту, быструю доставку и милый подарок!
muy bonita, buen material y buen acabado.
хорошая юбочка. дошла очень быстро, за 2 недели
Conforme con los productos muy lindos
El color es precioso, de un marrón bronce. Las medidas son correctas, aunque el patrón es de las que son mucho más cortas por delante que por detrás, así que si tienes bastante cadera a lo mejor queda un poco corta delante. Buen género y acabados. El envío rapidísimo!
arrivato in meno di un mese. prodotto meraviglioso. rifinito molto bene..cinsigkio e comprerò ancora da questo venditore che monta anche regalato un elastico.
Lovely! Came in exactly 9 days!
Best customer service I could ask for! Quick and kind answering. Nice item and good quality! Quick sending to Germany. Even a little present and a note came by. Wash by hand before. Je suis très contente avec ce jupe du ballet. Il est de bonne qualité! Lavez avec la main avant de le porter. Uma saia de balé muito linda! Feito de boa qualidade. Lavar de mão antes de usar. Schöner und günstiger Ballettrock! Vor dem Tragen per Hand waschen, da er sonst abfärbt.
Очень хорошая юбочка. На 6 лет заказывали самую маленькую